Touching Lives

Monday Motivation: Touching Lives

Service delivery and customer service are areas the business world had perfected with quality expertise. When your service delivery is flawless, satisfactory and excellent, you're in business.

You can push customer joy to another level with impeccable customer service to accompany a wonderful service delivery, and with that, maintain patronage and referral for generations. Patrons naturally identify with the business and sort of buy into the project in so many ways.
To many business consultants, that's about the best that can happen but, there is more.

Customer service and satisfaction can go more than a good product, well packaged and delivered with a smile in an ambience of entertainment and comfort. It can go further to extend love and compassion to those who patronise the product.

Our world is made of our relations, our friends, our neighbours, our coworkers, clients and our suppliers. These people form a large surface area for interaction that can add more value to their lives than mere professionalism.

We would have done a good job being professionals who know the task and deliver the product. But in these days of artificial intelligence, a robot too can deliver, and that will only increase in our world, reducing human facial interactions outside the facades of social media veiled and often hypocritical relationships.

People are going to become more and more lonely even with millions of followers on the internet who cannot touch us where we are really hitching. The need to be able to really touch people beyond the skin will increase and that may be the next area for customer service innovations.

People are hurting in different ways. People need others to really talk to. They need someone to share their hurts and frustrations with, they need shoulders to lean on. They need people who can heal their broken hearts. The people they patronise, those who they can't avoid on their daily routines can be the best people to touch them at their most important areas of life.

We need to innovate and do business and commerce beyond quality service deliveries that don't change the lives of our patrons and customers and so move customer service further to actually touching lives and easing emotional and psychological burdens of those who come to us daily.

Nobody should leave your nice business environment having patronised you to go and commit suicide with the burdens of his or her life... That may look so distant a responsibility but that's a need and an area to innovate...to touch more lives positively...beyond mere commerce!

Good morning to you